^

Frequently Asked Questions

We’ve put together a list of common questions to help you. If you don’t see what you are looking for, feel free to contact us directly and we’d be happy to help!

A.

The U.S. 191 road widening and Moab City storm drain project extends from 400 North to the Colorado River Bridge with an anticipated completion date of June 2021. It will reconstruct the existing roadway to accommodate five lanes of traffic, two thru lanes in each direction with a two way left turn lane, and 6-foot shoulders with center turn lanes throughout most of the project.

As of November 3, 2020, we are along the segment they are paving. Working hours are Monday - Friday 7am - 7pm. Expect well marked lane shifts & reduced speeds. During peak weekends and holidays, traffic delays may be up to 20 minutes.

The majority of the infrastructure work has been completed. Expect to hear construction noise during the day if you are near the front of our resort or staying in the Ranch House Bungalows. We anticipate this reducing with each passing day as they are making great progress. You should have no trouble entering or exiting our resort, with the exception of high peak traffic times 3pm - 7pm and Sunday mornings between 10am - noon. Moab's peak season is wrapping up, so we anticipate the delay to be minimal. Please note, we can't predict the influx of traffic. We are basing this information on what we have observed and experienced over the course of this project.

Please don't hesitate to email (info@moabspringsranch.com) or call us (435-259-7891) if you have any questions or concerns.

Utah Department of Transportation Project Info Page

A.

Moab Springs Ranch Covid Update, June 11th, 2021. 

Pool and Spa Schedule and Conditions: 

Moab Springs Ranch will re-open its swimming pool and spa on July 1st, 2021. The opening will be conditional and provisional. We will be observing the pool area to see if users are respecting Covid guidelines for distancing and safety. If not we may close the pool and spa immediately. 

The pool will be open to adult guests and Owners who have been vaccinated for Covid 19 and their immediate families. The pool and spa area will be restricted to 30 persons maximum on a first come, first served basis. We understand children younger than 12 cannot yet be vaccinated, and for that reason we will continue to enforce distancing between unrelated groups and families and will limit the total number of persons within the pol-spa enclosure. We are relying on an honor system for vaccination status. We will be observing user numbers and distancing on approximately an hourly basis. 

For 16 months Moab Springs Ranch has been committed to meeting and exceeding all recommended safety measures to protect our visitors and staff from infection with Covid 19. Our commitment has created a safe experience for our guests. That commitment continues. 

We monitor many sources of data regarding the status of the Pandemic and guidelines for safety.  As of today, June 11th, the Pandemic is not over, vaccination rates in our home state of Utah are disappointingly low and the rate of new daily infections - locally, regionally, and nationally - continues to be concerning.  

Earlier this year we had hoped that by Memorial Day the introduction of highly effective and safe vaccines would have resulted in extremely low infection rates and high rates of vaccination. However, the irrational resistance to vaccination has been both surprising and disappointing. The resistance to vaccination threatens to allow an autumn upsurge of the virus and to allow dangerous variants to develop within the unvaccinated population.  Utah ranks 45th in the nation for rate of vaccination, with only one third (33.64%) of the population vaccinated. The rate of new vaccinations has dropped substantially, which means this condition will not materially improve any time soon. 

For daily infection rates we find Institute for Health Metrics and Evaluation (IHME) at the University of Washington to be accurate and useful. IHME estimates new Covid infections in the US today to be 75,000. In Colorado they estimate 1,785 and in Utah 1,671 new infections today.  Grand County, Utah was a high-transmission County until very recently.  These are substantial rates of new infection. 

IHME predicts infection rates will decline in Utah to 1,200 per day, by July 1st and 500 per day by September 1st.  The projected trend is stubbornly slow, but positive. After considering the projections and availability of vaccines to all persons in the US over 12 years old, we believe that it is reasonable to have a trial opening of our pool on July 1st.   

A.

Moab Springs Ranch remains committed to exceeding the minimum standards required of all hotels and resorts in managing the challenges of the Covid 19 pandemic. Nothing can eliminate all risk of transmission, but when we can use common sense to avoid unnecessary risks we do so. To keep our community, visitors and staff safe, we have implemented the following under the guidance of the health department and CDC. 

  • • The pool and hot tub will remain closed until further notice. See FAQ "Is your Pool / Hot Tub open" for more details.
  • Virtual registration, no-contact check-in, self check-out, no-contact service and maintenance.
  • All linens cleaned and sanitized by Omni Linen Services, LLC, (HLAC Accredited, highest standards available for infection prevention) 
  • Cleaning and disinfection products (including electrostatic sprayer) are on EPA registered N list to kill SARS-CoV-2 (Covid 19)
  • Cleaning and disinfection protocols are compliant with CDC and EPA cleaning registered N list directions
  • Hand sanitizer dispensers are mounted on the interior of every accommodation, office, and building on our property
  • Daily housekeeping services are discontinued to prevent transmission between units, no contact daily porch service for amenity replenishment.
  • Staff: daily temperature and pulse oximeter readings, required to sanitize hands upon entry of any room or unit
  • Staff: face masks are required in all units and buildings and whenever 10 feet distancing can't be maintained, inside or outside.
  • Staff: is tested for Covid-19 virus (swab) on a regular rotating basis at Moab Regional Hospital.
  • Staff: staff with symptoms are required to get tested and are paid while recovering and waiting for test results.
  • We request guests wear masks whenever 10 feet distancing can't be maintained.
  • We ask that guests respect our state mask mandate while in public areas and parks by masking when social distancing of 6 ft can't be maintained.
  • We ask that guests inform us if they have symptoms or have been notified they've been exposed prior to arriving at Moab Springs Ranch and while staying with us, so we can take measures to protect our staff and quarantine the unit they stayed in.
A.

As of October 14, 2020, Utah Governor Gary Herbert has issued new health & safety guidelines. Most counties in Utah have now been ranked as "High Transmission" as a preventative precautionary measure. The following are guidelines are in place:

  • Social gatherings of 10 or fewer are permitted.
  • • Masks worn over mouth and nose are required indoors, and outdoors when physical distancing is not feasible, for both employees and patrons.
  • • Physical distancing between household groups is strongly recommended.
  • • Maintaining proper hygiene practices is strongly recommended.
  • • Staying home when sick is required.
  • • Following public health quarantine/ isolation is required.
  • • Distancing requirements are 6 feet.

Please wear a mask, covering both your nose and mouth -- if not for yourself, then for the health and safety of others. In Moab, face coverings are required in all public areas including any indoor or outdoor space open to the public, where social distancing is not possible. Masks are not required in the following scenarios: 

  • • Outdoors when social distancing of at least 6 feet is easily maintained.
  • • Individuals age two years or under.
  • • Individuals with a medical condition, mental health condition, or disability that prevents wearing a face covering or face shield.
  • • Individuals who are hearing impaired, or communicating with an individual who is hearing impaired, where the ability to see the mouth is essential for communication.
  • • When obtaining a service involving the nose or face.
  • • When eating or drinking at an establishment that offers food or beverages.
  • • When working alone in an indoor establishment.
  • • When working indoors in a manner that consistently allows for social distancing.

Before arriving, please inform us if you have symptoms or have been around someone who has tested positive for Covid-19. It's prudent you don't travel if you are at risk for transmitting the virus, and for the sake of our other guests and our staff, we ask that you call us. Thank you.

The goal of this requirement is to protect the citizens of Grand County and allow the businesses to safely stay open.

For more information:  Southeast Utah Health Department website or Utah's COVID-19 Updates 

A.

Please review guidelines below if you are traveling domestically or internationally.

 As of January 12, 2021, there are new requirements for entering the United States if you are coming from another country. 

Click the links below for helpful resources prior to traveling. 

A.


Click Here to view up-to-date Southeast Utah Health Department's reported cases. Note: Moab is located in Grand County.

A.

Moab Springs Ranch now has its own in-house coffee shop/cafe!  Horsethief Coffee is located in our historic Ranch House. Featuring Fresh Moab Coffee (FMC) & a variety of baked goods. Currently open for walk-up/take-out. Open Thursday - Sunday from 7am-11am (Closed Mondays).

Additionally, a list of open restaurants can be found below in addition to other establishments & trails. 


**IMPORTANT** Masks are now required in Moab including indoor/outdoor establishments and State/National Parks. Don't forget to bring your masks from home!

A.

Arches and Canyonlands National Park are both open. Dead Horse Point State Park is also open! All three parks have International Dark Sky Designation and are open 24-hours. It's truly a sight to behold. Remember, "half the park is after dark". 

Helpful Links

Moab Night Sky Info
Current Moab Open/Close Status
Moab Hiking Trails Status

For personal hike & activity recommendations, feel free to call our front desk for our local insights. 

A.

ABSOLUTELY! We follow state health guidelines to show we care for and appreciate our customers and to protect our community and our economy. We practice these seven safe habits as outlined in the Utah Leads Together plan.

AS A BUSINESS, OUR TEAM PLEDGES TO...

  1. Check symptoms before work and stay home when sick.
  2. Wash our hands frequently and avoid touching face and eyes.
  3. Practice physical distancing including wearing face coverings in close common areas.
  4. Cover our mouths when we cough or sneeze.
  5. Learn about high-risk groups and help protect them.
  6. Clean high touch surfaces frequently.
  7. Follow public health guidance as updated.

View stayopenutah.com for more information on the pledge.

A. Bungalow & Townhouse Cancellation & Payment Policy
  • Cancellations up to 7-days prior to arrival: card will not be charged 
  • Cancellations within the 7-day window: full cost of reservation is non-refundable 
  • Credit card will be charged in full 7-days prior to arrival date (pre-authorized 9-days prior to arrival)
A.

We allow up to 2 dogs in our Ranch House Bungalow unit type only. At this time Dogs are the only pets we allow. The dog fee is $35 per night/per dog. If you book online, please add the dog count so we can prepare your unit accordingly. If you make the reservation on the phone, let us know if your fur baby will be joining as soon as possible. 

**REQUIRED** 

  1. Review the dog policies here prior to making your reservation: Moab Springs Ranch Dog Policies
  2. Dog reservation required on our website or by informing the front desk when you make your reservation.
  3. Sign Dog Waiver at the time of booking, or within 24/hours of booking: Dog Waiver
  4. Please bring your crates from home. We also offer dog crates for a small fee.

Call our front desk for additional details on dog reservations. (435) 259-7891

A.

Moab Springs Ranch is a small, perfectly located, one-of-a-kind resort crafted to enhance its natural setting within Moab’s first ranch. For millennia this site has been a desert oasis with flowing springs and majestic cottonwood trees. We are not a national chain hotel. Our design allows guests to experience the desert environment from porches, balconies, patios and throughout our spacious natural grounds.

Our accommodations are the most comfortable and convenient in Moab. Our location is outside the hubbub of downtown Moab, but very close to town, national parks and the Colorado River. We strive to offer personalized service and attention to detail. Perhaps most important, our staff is Moab’s finest and can provide knowledge and guidance for a unique and unforgettable vacation. (Hint: There’s an amazing desert and mountain wilderness here beyond the National Parks!)

A.

Here in Moab, the locals are highly focused on sustainability of the beautiful nature around us. With the increased number of tourists coming to the area, it is more important than ever to protect, preserve respect the environment.

Visit doitlikeamoablocal.com to view tips on hiking, biking, ATV, Rafting and more!

 

 

A.

We have new Bungalows and “like-new” very well-kept Townhouses. All units open directly to the outdoors.

Our Bungalows are freestanding one-room studio - style units. Singles have 1 king bed. All others have 1 king and 1 queen bed. They vary in size from 430 sq ft to 540 sq ft, much larger than a standard hotel room! All bungalows have a private covered porch with a table & chairs, kitchenette, and drive up convenience.

Our Townhouses are privately owned and vary from one to three bedrooms, some with sleeping lofts, and all have full kitchens, covered balconies & patios, BBQ grills, outdoor seating, washer & dryer, as well as attached covered parking. Unit specific sleeping arrangements are listed on the booking page.

A.

Full use of our resort, personal recommendations, daily porch service in our bungalows, free parking up to 2 vehicles, WiFi, cable, basket ball court, use of our private park spaces with crystal clear cool flowing spring-water, dispersed wading pools and streams and a large pond.

Though our pool and in-ground spa are closed due to Covid-19 (see FAQ "Is your pool / hot tub open?") our guests are rediscovering the  old-fashioned pleasures of wading, relaxing in the shade on a lounge chair or hammock, and bobbing in a cool refreshing pond.

A. For the convenience of our guests, we've designed the resort with parking next to each unit. We have limited parking beyond the dedicated parking spots.

Extra Parking Spaces
Additional parking (3rd and 4th spaces) is limited, on a first-come basis, is pre-assigned, requires a permit from our office and may be subject to an additional fee of $20 per space per night. If all spots are taken, or if you do not approve of the fee, our office will assist you with finding off-site parking options.

Trailers
Trailers under 20 feet are permitted if they can fit completely in your unit’s dedicated parking spaces. If bringing your trailer requires the need for a 3rd or 4th parking space, you will need to obtain a permit for $20 per night per space. If your trailer is longer than 20 feet, we will do our best to help you find off-site parking.
A. Yes! Our Bungalows each have a Mitsubishi Mini-Split high efficiency air conditioning and heating system. The Bungalow bathrooms also have heaters mounted to the wall for extra after-shower warmth.  The Townhouses all have central air conditioning and heating, thermostats in each unit.

You can always be the perfect temperature in your home away from home!
A. There are no extra charges for full use of the on-site amenities. Our most unique amenity - most treasured by our repeat guests - is our private park (“the Meadow”) with pools, ponds, flowing spring water, huge native trees, cool grass, hammocks, fire circle and views of the sandstone cliffs. We have Moab’s cleanest and most scenic heated swimming pool (16 by 42 feet - open March to October) and a large (10 foot by 10 foot) in-ground jetted spa open year round. We have a loop trail on site and viewpoints of the Portal of the Colorado River. We are a bike-in bike-out resort with direct connection to the Moab bike trail system.
A.

Only 3.5 miles to the entrance of Arches, 31 miles to the entrance of Canyonlands, 31.5 miles to Dead Horse Point and 1 mile to the Colorado River. Ask our staff about the many nearby hikes and sights outside of and beyond the National Parks.

All three parks have dark-sky designation and are open 24 hours. Half the park is after dark! See:  https://www.discovermoab.com/moab-dark-sky-parks/

A. We're about 1 mile from the north end of downtown with several great restaurants and shops less than a mile from our resort. The landmark Moab Rock Shop is 0.9 miles from the Ranch.
A.

Please call us and we're happy to assist you in choosing what's best for you. We also include a list of in-unit amenities, max occupancy, pictures and other helpful details for each unit on our booking page. 

A. Events are very restricted to protect the experience of guests. We can accommodate small special events for overnight guests from time to time, but not large weddings. Please inquire if your event is not large and you will be staying at the Ranch.
A.

Our amenities are reserved for guests of our resort. 

A.

Our staff works hard without the help of horses or cattle.

A.

Yes! Moab has an airport, Canyonlands Field Airport. New in 2021, Delta announced new flights from Denver and Salt Lake City.